Shipping Policy
At Birch & Co., we're committed to delivering your order as quickly and carefully as possible. Every order is thoughtfully prepared and shipped with care to ensure it arrives in excellent condition.
Order Processing
Shipping Times
Estimated delivery times:
Delivery times are estimates and may vary due to weather, customs processing, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free standard shipping is available on qualifying order of $150 CAD or more.
Tracking Your Order
once your order has shipping, you'll receive a tracking number by email so you can follow your package every step of the way.
Lost or Delayed Shipments
If your package appear lost or significantly delayed, please contact us at support@shopbirchandco.com. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase. Birch & Co, is not responsible for orders shipped to an incorrect address provided at checkout. If an order must be reshipped due to an incorrect address, additional shipping charges may apply.
Customs & Import Duties
International orders may be be subject to custom duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Questions?
If you have any questions about your shipment, we're here to help.
Email: support@shopbirchandco.com
Thank you for choosing Birch & Co. We appreciate your support and look forward to delivering timeless essentials you'll love.