Refund policy

At Birch & Co., we want you to love every purchase.

If you're not completely satisfied, you may request a return or exchange within 14 days of receiving your order. Once your request is approved, your item must be shipped back within 14 days.

To qualify for a return or exchange, items must be:

Unworn, unwashed, and in their original condition
Free of stains, odours, pet hair, or damage
Returned with all original tags and packaging
Accompanied by your order number or proof of purchase

Birch & Co. reserves the right to decline returns that do not meet these requirements.

FINAL SALE Items

The following items cannot be returned or exchanged:

Clearance or sale items
Gift Cards
Personalized or custom-made products
Limited edition releases marked as FINAL SALE

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or the incorrect product was sent.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service, as Birch & Co. cannot be responsible for returns lost in transit.

Processing Your Refund

Once your return has been received and inspected, you'll receive an email confirming whether your refund has been approved.

If approved:

Refunds are issued to your original payment method.
Processing typically takes 3-5 business days.
Depending on your financial institution, the refund may take an additional 5-10 business days to appear on your statement.

Exchanges

Need a different size or colour?

Submit an exchange request within 14 days of delivery. Once approved and your return has been received, we'll ship your replacement item (subject to availability).

If your requested item is unavailable, a refund or store credit will be issued.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email support@shopbirchandco.com with: