Frequently Asked Questions
What is Birch & Co.?
Birch & Co. is an online lifestyle and clothing retailer offering a curated selection of everyday essentials, apparel and accessories. Our collection includes Birch & Co. designs as well as carefully selected products from our retail partners.
Where is Birch & Co. based?
Birch & Co. is based in Ontario, Canada and operates primarily online.
Where do you ship?
We currently ship to Canada and the United States. Availability may vary by product and delivery location.
How long will my order take to arrive?
Orders are generally processed within 2–5 business days. Estimated delivery times are typically 5–10 business days after processing, although delivery times can vary depending on the product, destination, carrier and fulfillment location.
How much does shipping cost?
Shipping rates are displayed at checkout based on the products in your order, destination and available shipping method. The shipping charge shown at checkout is the amount applicable to your order.
Will I receive tracking information?
Yes. When tracking is available, you’ll receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Why might items from the same order arrive separately?
Some Birch & Co. products are fulfilled by different production or fulfillment partners. If your order contains products from multiple locations, they may arrive in separate packages and at different times.
Where are your products made and shipped from?
Our products may be produced or fulfilled by different manufacturing and fulfillment partners. As a result, the country of origin and shipping location can vary by product.
Can I change or cancel my order?
Please contact us as soon as possible at hello@shopbirchandco.com. Once an order has entered production, fulfillment or has shipped, we may not be able to modify or cancel it.
What is your return policy?
Return eligibility varies depending on the product. Please review our Returns & Exchanges Policy for complete eligibility requirements, exclusions, timeframes and instructions before requesting a return.
What if my order arrives damaged or incorrect?
Please contact hello@shopbirchandco.com with your order number and photos of the item and packaging. Our team will review the issue and help determine the appropriate resolution.
Are product colours exactly as shown online?
We make every effort to display products accurately. However, colours may appear slightly different depending on your device, screen settings, lighting and manufacturing variations.
How can I contact Birch & Co.?
Email us at hello@shopbirchandco.com.
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET.
Is my payment information secure?
Payments are processed securely through the payment methods available at checkout. Birch & Co. does not directly store your complete payment card information.